Terms of Service

Last updated: October 1, 2026

Welcome, and thanks for shopping with a small family business. These terms are the ground rules for using this website and buying from Indigo Sundries. We've kept them as plain as we can. By using the site or placing an order, you agree to them.

"Indigo Sundries," "we," "us" and "our" mean Indigo Sundries. "You" means you, the person using the site or placing the order.

Your account

• You need to be at least 18, or have a parent or guardian's permission, to place an order.
• Please give accurate information and keep it up to date, especially your shipping address.
• Keep your password to yourself. You're responsible for orders placed through your account, so let us know right away if you think someone else is using it.
• You can close your account at any time by contacting us.

Our products

Everything we make is handmade by our family, a batch at a time. That means:

• No two bars are identical. Color, swirl, shape and texture vary a little from batch to batch, and product photos may not match your bar exactly. That's part of what makes handmade soap handmade.
• Scent and color can soften over time. Natural ingredients, essential oils and fragrance can change a little as a bar ages.
• Read the ingredient list. Every product page lists its ingredients. If you have allergies or sensitive skin, please check the list before you buy, try a small area first, and stop using a product if it irritates your skin.
• Keep soap out of your eyes. Our soaps are not tear-free. And no matter how good the Blueberry Cheesecake smells, please don't eat anything we make.
• Not medical advice. Our products are soaps and personal-care products. They are not intended to diagnose, treat, cure or prevent any disease. Anything on the site about how a product may help your skin is general information and customer experience, not a medical claim. If you have a skin condition, talk to your doctor.

A few items, like our branded soap dishes and t-shirts, are made for us by other suppliers. The product page will tell you. If it says we handcrafted it, we handcrafted it.

Prices and payment

• Prices are in US dollars and can change at any time, but a change won't affect an order you've already placed.
• Payment is processed by Stripe. Your order is confirmed once your payment goes through.
• If we list something at the wrong price, or something sells out after you order, we'll contact you and either fix it or cancel and refund that item. We won't charge you more without your okay.
• Sales tax is added where required.

Shipping

• Orders under $60 ship for a flat $6.95.
• Orders of $60 or more ship free.
• We ship within the United States. Orders outside that area aren't covered by these rates.
• Orders ship by UPS or USPS. When we mark your order as shipped, we'll email you the tracking details.
• Once your package is handed to the carrier, delivery times are up to the carrier. If your order goes missing, contact us and we'll help you sort it out with them.

Returns

Everything we make is a personal-care product, so we can't accept returns or exchanges. All sales are final.

If your order arrives damaged, something is missing, or we've made a mistake, contact us within 7 days of delivery and we'll make it right. Photos of the damage help. The full details are on our Shipping & Returns page.

Subscriptions

Subscriptions are the easy way to keep your favorite soaps coming without thinking about it. Here's how they work:

• Automatic renewal. When you subscribe, you authorize us to charge your payment method on the schedule you choose at checkout until you cancel. Each renewal is charged at your subscription price, including your subscription discount, plus shipping at the rates above.
• Change it anytime. You can change the soaps or scents in your subscription from your account.
• Pause or cancel anytime. You can pause or cancel from your account. No fees, no hassle. To stop an upcoming renewal, pause or cancel before your next billing date. Renewals already charged and shipped can't be refunded, because personal-care products can't be returned.
• Your price. Your subscription keeps its price unless we tell you about a change in advance.
• Failed payments. If a renewal payment fails, we'll email you, and you can update your card from your account. If it isn't sorted out, the subscription is marked past due and nothing ships until it's paid.

Coupon codes and the bubble game

• One code per order. Only one discount code can be used on each order.
• What codes cover. Coupon codes, including the welcome code and bubble game codes, work on one-time purchases, bundles included. They're not valid on subscriptions or gift cards. If your order has both, the code discounts the items it covers and the rest stay full price. A free-shipping code covers the whole order's shipping, as long as the order has at least one item the code covers.
• Welcome code. When you join our newsletter, we email you a unique code for 10% off your first order. It's good for one use, on your first order only, and expires 30 days after it's sent.
• Codes are for you. Codes can't be sold, traded or exchanged for cash.
• Mistakes. If a code was issued by mistake, we may cancel it. Other coupon codes follow whatever terms come with them.

Somewhere on this site there's a bubble-popping game. Pop enough bubbles and you may win a coupon code. The fine print:

• Each code is unique to you and good for one use.
• Codes expire 7 days after they're issued.
• One reward per email address every 30 days. Clearing your cookies, using several email addresses or automating the game to collect more codes isn't allowed, and codes collected that way may be cancelled.
• We can change or end the game, or its rewards, at any time. Codes already issued will still be honored until they expire.

Reviews and other things you post

We love hearing from you, including when something wasn't right. When you post a review:

• Please be honest and talk about the product. Reviews must be your own experience.
• Please don't post anything offensive, illegal, or someone else's private information.
• You keep ownership of what you write, but you give us permission to show it on this site and in our marketing, with the name you chose to display.
• We don't edit reviews to change what you meant. We may remove reviews that break these rules, or that are spam.

Using the site

Please use the site the way it's meant to be used. Don't try to break it, get into accounts that aren't yours, scrape it, or use it for anything illegal. The words, photos, logos, product names and designs on this site belong to Indigo Sundries (or the people who licensed them to us), so please don't copy them for commercial use without asking.

The legal part

We work hard to make good soap and run an honest site, but we can't promise the site will always be available or error-free. The site and products are provided "as is," except for any rights you have under the law that can't be waived.

To the fullest extent the law allows, Indigo Sundries is not liable for indirect or consequential damages arising from your use of the site or our products, and our total liability for any claim about an order is limited to the amount you paid for that order. Some states don't allow these limits, so they may not all apply to you.

These terms are governed by the laws of the Commonwealth of Kentucky. Any dispute will be handled in the state or federal courts of Kentucky, unless the law where you live says otherwise. Before anything like that, please contact us first. Most problems get fixed with one email.

Changes to these terms

We may update these terms from time to time. The new version will be posted here with a new effective date. Orders you've already placed follow the terms that applied when you placed them.

Contact us

Questions about these terms or your order? You can reach us here:

• Email: hello@indigosundriessoap.com
• Or use the form on our contact page.